Leafsparkle

Masterpost: Randomly being signed out, comments loading forever, and missing comments bugs

I've seen more than ten of these topics floating around. This topic aims to organize and list them so we don't have so many duplicates.

Here's the issue–
  • User clicks on Messages to view new notifications.
  • User clicks notification that says someone has replied on a profile or in a studio (1).
  • The profile page or studio linked to (with the url pointing to a specific comment, e.g., https://scratch.mit.edu/users/Leafsparkle/#comments-314159265) displays “Comments loading…” for as long as the tab is open (2).
  • Upon refreshing the page, the user is now signed out in that tab and everywhere else (3). They will have to log back in.
  • Even after multiple logouts and logins, clicking the link in Messages will log the user out, and the user profile or the studio will not show the comment.

(If I didn't describe it well, scroll down to “Other descriptions” for different explanations.)

Footnotes–
1. I'm only aware of this happening with profiles and studios. Projects seem to be unaffected. Comment below if you've got more information.
2. I've kept the same tab open, without refreshing it, for probably a day. It stayed at “Comments loading…” for the whole time.
3. I haven't tested how this works with multiple devices.

List of topics (non-exhaustive, organized by date of OP, let me know if I've missed a major one)–

Other descriptions–

1HappyFroYo1 wrote:

Sometimes when I go to a comment opened from my messages (epecially one that leads to a studio) the comments will load for a long time before I reload and get looged out. (…)

JKBisms wrote:

Sometimes, I will be on someone's profile, and the comments won't load. So I reload the page, and I am suddenly signed out.

Sniper_Legend wrote:

I have this bug issue as well, and frequently.
When you receive a notification that there is a comment, but it hasn't shown up on the actual page yet, the comments will get stuck “Loading”, and refreshing logs you out. Why the comment doesn't appear in the first place, I don't know, but that appears to be the underlying problem. (…)

Fireguy27 wrote:

I don't know why, but I went to check one of my messages to see one of my profile comments, and the profile comments wouldn't load. So I went to refresh the page, and as soon as I did, not only did the comments still have that issue, but I noticed I wasn't logged in. (…)

-MarvelComics- wrote:

(…) Sometimes when I get messages and I click the link that leads me to them, It does bring me to the page where the comments are but the comments won't load. When I try and refresh the page or click anything else, I get automatically signed out of my account (…)

CantDoStuff wrote:

(…) I found that when I clicked my message link to go reply that the comments wouldn't load. If I went into the studio without going through the messages, it would load the comments, but it would not load the person's reply. And often times when switching from different screens and refreshing my browser, it would log me out. (…)

Possible fixes–

A bunch of users wrote:

Wait a bit and the comments will appear. (I think the comment(s) appearing after a bit is probably because these users left comments on the profile(s)/studio(s) in question, thus clearing up the bug as seen in the Scratch Wiki entry and my description in this section – rather than because the page cleared itself up with no user intervention, intentional or otherwise. I've also put my thoughts on this in a separate post. –Leafsparkle)

Ian-Stewart wrote:

If you look in the “Possible Solutions” section on this wiki article, there are two solutions to this problem. Hope I helped! :D

Scratch Wiki wrote:

Sometimes, if a user comments on one's profile later, the comment that previously would not show may appear. Then, the user can view, reply, delete, or report the comment. This works with most users, but is only temporary. This will need to be done again when another comment will not show.

Clearing the browser's cache may help fix this problem. If one uses Google Chrome, they can go to “Clear Browser Data” in Settings, click “Advanced,” then select the following:
Browsing History
Download History
Cookies and other site data
Cached images and files
To clear the entire cache, one can select “All time.” Then, they can click “Clear Data.”
Note Warning: Clearing one's cache may sign the user out of some websites, requiring the person to login again. Also, it may take longer to open some websites because images and other graphics will need to be reloaded.

Leafsparkle wrote:

Go to the main profile or studio page (rather than the direct link to the comment). Leave another comment on the page. Then, look for the original comment. It should now appear, and clicking the direct link to it should not sign you out.

What now–
I hope this post helped you, and let's hope we can solve the issue! In the meantime, try the above fixes.

Comment below if you have additional fixes, other threads to add, hypotheses, or anything else!

You have no idea how much time I spent compiling this.

My browser / operating system: Linux, Chrome 74.0.3729.131, No Flash version detected

Edited for typo, content misrepresentation.
Edited again to add some more topics about the issue. There are so many of them…
Edited yet again. The reports keep coming in. Also, fixed the opaque Scratch Wiki wording.
Edited again right after edit no. 3 to note an observation about the “wait and the comments will load” possible fix.
Edited again right after edit no. 4 to link to further thoughts about this observation, which you can find through the link in this post and in the comments below.
Edited again to add another topic and note the possible unrelatedness of a previously added topic.
Edited again because I made a small and execrable formatting error.
Edited to add two new topics about the issue (sigh) and because I realized I've been doing lists wrong this whole time.
Edited to add another topic.
Edited to add another topic.

tenison6C

this was happening to me like 3 weeks ago it was worse like the page wouldn't open and i couldn't comment or post anything i couldn't even use the online editor

Multi_fandom

its working some days but other days its just…ugh…

CatsUnited

It was great literally having to copy paste responses about two weeks ago when those issues, especially logging out, were far worse and affecting a much wider range of people. Most of the time it happened to people, it was linked to the ST moving their servers to a new location, which resulted in some disruption in the website.

Scratch---Cat

Try “Sticky” ing it.

Leafsparkle

Scratch---Cat wrote:

Try “Sticky” ing it.
You think so?

Leafsparkle

More information on one of the possible fixes I noted–

A bunch of users wrote:

Wait a bit and the comments will appear.
(I've also put my thoughts on this up in the main post, though I'm not sure they're very clear.)

I don't think it was the time (“waiting”) that made the bug clear up for some users seemingly with no intervention on their part in the course of a few hours or days. I think they probably commented on that affected page again (and didn't mention it in the forum posts, not realizing it was relevant that they'd commented). At this point the commentingAgain fix would have showed up to play its role. Thus, the act of leaving another comment would have loaded the ones which had previously not shown up.

So I don't think you can just let the page sit there. You probably still have to leave a comment.

This is sort of a bump; I've been letting this topic sit on page 3 (or something) of the Bugs and Glitches forum because I'm on principle opposed to bumping posts that literally just contain the word “bump”, which is not to make a moral judgment against anyone who does that. But I've been editing the main post to add way more topics as they pop up.

Edited for light rewording of a garden-path sentence.

ArrowlineDragon

This happens to me all the time!

Harakou

Nice megathread - thanks

Leafsparkle

Harakou wrote:

Nice megathread - thanks
You're welcome!
I got stickied!!! :0

Ian-Stewart

There's an article about the Disappearing Comment Bug that you can find here.

mine_craft2008

The comments won't appear until a few days.

Leafsparkle

mine_craft2008 wrote:

The comments won't appear until a few days.
No, I don't think that's what it is. See my post earlier in this thread.

Scratch---Cat

If comments are not loading, try removing the “#comments-xxxxxxxx” (they're numbers) from the end of
your address bar. Maybe you can discover that the comment doesn't exist at all (somebody deleted it).

ConfusedBiscuit

Scratch---Cat wrote:

If comments are not loading, try removing the “#comments-xxxxxxxx” (they're numbers) from the end of
your address bar. Maybe you can discover that the comment doesn't exist at all (somebody deleted it).
No, the comment is there, it's just not loading.

Leafsparkle

ConfusedBiscuit wrote:

Scratch---Cat wrote:

If comments are not loading, try removing the “#comments-xxxxxxxx” (they're numbers) from the end of
your address bar. Maybe you can discover that the comment doesn't exist at all (somebody deleted it).
No, the comment is there, it's just not loading.
@ConfusedBiscuit is correct. The comment has not been deleted. If you follow one of the methods listed on this page – the one which calls for leaving another comment on the affected main page, the one without the “#comments-xxxxxxxx” at the end – the comment will show up, because it has not been deleted. Generally, after leaving another comment as per the method, the “#comments-xxxxxxxx” link will start to work.

god286

EASY SOLUTION (for users who are willing to switch browsers).

Use Brave, it's fast, light, and easy, and blocks many bad things. It also has fixed this issue.

feathereddreamss

god286 wrote:

EASY SOLUTION (for users who are willing to switch browsers).

Use Brave, it's fast, light, and easy, and blocks many bad things. It also has fixed this issue.
good idea

HelloScratchMit

Leafsparkle wrote:

Masterpost: Randomly being signed out, comments loading forever, and missing comments bugs

I've seen more than ten of these topics floating around. This topic aims to organize and list them so we don't have so many duplicates.

Here's the issue–
  • User clicks on Messages to view new notifications.
  • User clicks notification that says someone has replied on a profile or in a studio (1).
  • The profile page or studio linked to (with the url pointing to a specific comment, e.g., https://scratch.mit.edu/users/Leafsparkle/#comments-314159265) displays “Comments loading…” for as long as the tab is open (2).
  • Upon refreshing the page, the user is now signed out in that tab and everywhere else (3). They will have to log back in.
  • Even after multiple logouts and logins, clicking the link in Messages will log the user out, and the user profile or the studio will not show the comment.

(If I didn't describe it well, scroll down to “Other descriptions” for different explanations.)

Footnotes–
1. I'm only aware of this happening with profiles and studios. Projects seem to be unaffected. Comment below if you've got more information.
2. I've kept the same tab open, without refreshing it, for probably a day. It stayed at “Comments loading…” for the whole time.
3. I haven't tested how this works with multiple devices.

List of topics (non-exhaustive, organized by date of OP, let me know if I've missed a major one)–

Other descriptions–

1HappyFroYo1 wrote:

Sometimes when I go to a comment opened from my messages (epecially one that leads to a studio) the comments will load for a long time before I reload and get looged out. (…)

JKBisms wrote:

Sometimes, I will be on someone's profile, and the comments won't load. So I reload the page, and I am suddenly signed out.

Sniper_Legend wrote:

I have this bug issue as well, and frequently.
When you receive a notification that there is a comment, but it hasn't shown up on the actual page yet, the comments will get stuck “Loading”, and refreshing logs you out. Why the comment doesn't appear in the first place, I don't know, but that appears to be the underlying problem. (…)

Fireguy27 wrote:

I don't know why, but I went to check one of my messages to see one of my profile comments, and the profile comments wouldn't load. So I went to refresh the page, and as soon as I did, not only did the comments still have that issue, but I noticed I wasn't logged in. (…)

-MarvelComics- wrote:

(…) Sometimes when I get messages and I click the link that leads me to them, It does bring me to the page where the comments are but the comments won't load. When I try and refresh the page or click anything else, I get automatically signed out of my account (…)

CantDoStuff wrote:

(…) I found that when I clicked my message link to go reply that the comments wouldn't load. If I went into the studio without going through the messages, it would load the comments, but it would not load the person's reply. And often times when switching from different screens and refreshing my browser, it would log me out. (…)

Possible fixes–

A bunch of users wrote:

Wait a bit and the comments will appear. (I think the comment(s) appearing after a bit is probably because these users left comments on the profile(s)/studio(s) in question, thus clearing up the bug as seen in the Scratch Wiki entry and my description in this section – rather than because the page cleared itself up with no user intervention, intentional or otherwise. I've also put my thoughts on this in a separate post. –Leafsparkle)

Ian-Stewart wrote:

If you look in the “Possible Solutions” section on this wiki article, there are two solutions to this problem. Hope I helped! :D

Scratch Wiki wrote:

Sometimes, if a user comments on one's profile later, the comment that previously would not show may appear. Then, the user can view, reply, delete, or report the comment. This works with most users, but is only temporary. This will need to be done again when another comment will not show.

Clearing the browser's cache may help fix this problem. If one uses Google Chrome, they can go to “Clear Browser Data” in Settings, click “Advanced,” then select the following:
Browsing History
Download History
Cookies and other site data
Cached images and files
To clear the entire cache, one can select “All time.” Then, they can click “Clear Data.”
Note Warning: Clearing one's cache may sign the user out of some websites, requiring the person to login again. Also, it may take longer to open some websites because images and other graphics will need to be reloaded.

Leafsparkle wrote:

Go to the main profile or studio page (rather than the direct link to the comment). Leave another comment on the page. Then, look for the original comment. It should now appear, and clicking the direct link to it should not sign you out.

What now–
I hope this post helped you, and let's hope we can solve the issue! In the meantime, try the above fixes.

Comment below if you have additional fixes, other threads to add, hypotheses, or anything else!

You have no idea how much time I spent compiling this.

My browser / operating system: Linux, Chrome 74.0.3729.131, No Flash version detected

Edited for typo, content misrepresentation.
Edited again to add some more topics about the issue. There are so many of them…
Edited yet again. The reports keep coming in. Also, fixed the opaque Scratch Wiki wording.
Edited again right after edit no. 3 to note an observation about the “wait and the comments will load” possible fix.
Edited again right after edit no. 4 to link to further thoughts about this observation, which you can find through the link in this post and in the comments below.
Edited again to add another topic and note the possible unrelatedness of a previously added topic.
Edited again because I made a small and execrable formatting error.
Edited to add two new topics about the issue (sigh) and because I realized I've been doing lists wrong this whole time.
This happends to me like everytime

Sniper_Legend

I think I got an error related to this, but the comment showed, and I made a reply and tried to send it. It gave me this:
[{“username”: “”, “num_tries”: 0, “success”: 0, “msg”: “”, “messages”: , “id”: null}]


It might be because the glitch occurred in a tab i opened right before this one.